It was only when consoles started coming in as returns that Microsoft began to see the scope of the issue. The Red Ring of Death problem was apparently something they didn't come across. And by six months in, we're struggling to root cause what the problem is."īefore selling the Xbox 360 to the public, Microsoft had run the console through various tests, from heat to longevity to cold to movement, and plenty of others. Then you start to look at the engineering, and then the numbers start to grow. You start looking at production numbers, were these two units produced at the same time on the same line at the same factory with the same components. "So you start going through manufacturing batches. "At the beginning, we don't know if we have a trend or you've got two different errors," Bach said. Even if the folks at Microsoft could see the coming wave, they wouldn't have been able to navigate it with no information. And besides, the three red lights were only meant to signal a dead Xbox 360. "It doesn't tell you squat about why, but the hardware is saying to us 'I'm finished and I'm not going to start again.' It could've been almost anything."īach's team monitored the situation, but the problem took time to build. "It's a three red lights thing, which unfortunately for us doesn't tell us anything," Bach told Business Insider.
Bach says that around nine months later - around August 2006 - returns of the Xbox 360 began trickling in. Worse: The problem was widespread, but that wasn't initially clear.
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